How to Access the Evidence Portal in Your BotRefund Affiliate Dashboard

What you need before you start

To access the evidence portal, you need an active BotRefund account with affiliate permissions. You also need the BotRefund tracking script on your site. That script monitors every session from affiliate click through to conversion. Without it, BotRefund cannot see the conversion data needed to score affiliate commissions.

You do not need any special integrations to get started. BotRefund reads UTM and click IDs from your traffic right away. For exact payout reconciliation, you can upload your payout CSV or connect your affiliate platform later. This keeps setup simple and fast.

Make sure you know which payout cycle you want to review. The portal shows one report per cycle. If you are not sure, start with the most recent one.

Step-by-step: Access the evidence portal

Follow these steps to open the portal and find your evidence reports.

1. Log in to your BotRefund dashboard using your credentials. Use the same account that has affiliate permissions.
2. In the left sidebar, find the Commissions section and click it. This expands a submenu.
3. Inside Commissions, select Evidence from the submenu. This opens the evidence portal.
4. Choose the payout cycle or date range you want to review. The portal shows a report for each cycle. Use the date picker to select a period.
5. Download the report or click into individual conversions to see the full evidence trail.

If you cannot see the Commissions menu, you may not have the right role. Ask your account admin to grant affiliate permissions.

If the portal appears empty, check that the tracking script is installed on all pages where conversions happen. Also confirm that UTM parameters are being captured correctly.

What you'll see in the evidence portal

The portal gives you a scored list of every affiliate conversion. Each conversion is tagged with one of four statuses. These statuses are based on 106 independent checks that BotRefund runs on every session.

• Approve – Clean traffic, standard buyer behavior, attribution path intact. This means the conversion looks legitimate and you can pay the commission.
• Review – Anomalies present, worth a manual look before paying. The evidence may show an unusual timing pattern or a weird device fingerprint. Review the details to decide.
• Hold – Strong fraud signals, payout should pause pending investigation. BotRefund found multiple red flags that suggest manipulation. Do not pay until you investigate.
• Reject – Clear evidence of manipulation, commission should be declined. BotRefund is confident the conversion is fake or the attribution was hijacked.

Each status comes with evidence, not just a score. You can see the attribution path, behavioral signals, and click-to-conversion timing that led to the decision.

Understanding the evidence trail in detail

When you click a conversion, you enter the evidence trail. This is where BotRefund shows you exactly why a commission was scored the way it was.

The trail includes several key data points. First, the attribution path shows the sequence of clicks and cookies that led to the conversion. BotRefund reconstructs this from UTM parameters and click IDs. If the path shows a last-second cookie drop or a redirect from an unrelated page, that is a red flag.

Second, behavioral signals come from the tracking script. The script monitors mouse movements, scroll depth, page focus, and interaction timing. It looks for signs that a real human was browsing. Bots often exhibit robotic behavior, like linear mouse paths, impossible tab speeds, or no scrolling at all. These are part of the 106 checks.

Third, click-to-conversion timing shows how long the session lasted before the conversion. Real buyers often take time to compare options. A conversion that happens in less than a second after the click is suspicious. So is one that occurs after many hours with no activity in between.

Finally, device and network data add context. BotRefund looks at browser fingerprints, IP addresses, and proxy usage. It cross-checks all these signals using its AI model. A single anomaly is not enough to reject a conversion. The full picture matters.

How BotRefund distinguishes affiliate fraud from click fraud

Many users confuse affiliate fraud and click fraud. They are different problems. Click fraud targets your ad budget. Bots click on your Google or Meta ads to waste your spend. BotRefund detects those bots and helps you recover funds from ad platforms.

Affiliate fraud targets your commission payouts. It happens after the click. A real human may visit your site, but an affiliate manipulates the attribution path to steal credit for a conversion they did not drive. Common methods include last-click hijacking, cookie stuffing, and coupon extension overwrites. None of these appear as bot traffic. They look like normal conversions unless you examine the full evidence.

The evidence portal is specifically for affiliate fraud. It shows you which conversions to approve, hold, or reject before you pay commissions. Click fraud detection is handled in a separate product area for Google and Meta ads.

By keeping these two functions separate, BotRefund gives you clear, actionable reports for each problem. You do not have to sift through bot data to find fake commissions.

How to download and use the evidence reports

From the evidence portal, you can export a report for the selected cycle. The report includes all scored conversions and their supporting details. Use this report to reconcile with your payout CSV, or to challenge a commission you believe was misclassified.

To download, click the Export button and choose your format. Most teams use CSV or PDF for their finance records. The report includes conversion IDs, affiliate IDs, statuses, and evidence summaries.

If you have not uploaded your payout CSV yet, the portal still works. It reconstructs which affiliate ID and click ID drove each conversion directly from your traffic's UTM data. For exact matching, upload the CSV or connect your platform later. This is useful for verifying that the amounts you are about to pay match what BotRefund sees.

You can also filter the report by status. For example, view only Hold items to prioritize investigations before payout day.

Common mistakes to avoid

• Skipping the date range filter. If you do not set the correct cycle, you might review the wrong batch of commissions. Always double-check the selected period.
• Assuming a single signal tells the whole story. BotRefund uses 106 independent checks to build a reliable picture. A lone anomaly is not a verdict. Look at the complete evidence trail before making a decision.
• Not checking the evidence before approving. The portal exists to catch fake commissions before payout. If you ignore it, you risk paying for fraud.
• Paying immediately after a Hold status. Hold means you should investigate. Releasing funds without investigation defeats the purpose.
• Forgetting that the portal only covers affiliate commissions. It does not show click fraud on Google or Meta ads. Those reports live elsewhere.

Key facts about BotRefund's evidence process

Limitations and when the portal won't show what you need

The evidence portal is built around the data BotRefund can see from your traffic. If you have not connected your affiliate platform or uploaded a payout CSV, the portal shows UTM-based attribution but may not match your exact payment amounts. For full reconciliation, connect your platform or upload the CSV.

Also, the portal only covers conversions that flow through BotRefund's tracking script. If you have traffic that does not include the script, that activity won't appear here. Make sure the script is on every page where a conversion could happen, including checkout, signup, or lead forms.

Finally, the portal shows evidence for affiliate commissions only – it does not handle click fraud on Google or Meta ads (that's a separate product area). If you are looking for bot click data for ad refunds, check the click fraud dashboard instead.

Troubleshooting common access issues

Sometimes you may not see the evidence you expect. Here are common issues and fixes.

• Portal is empty. Confirm the tracking script is installed on all pages. Check that UTM parameters are present in your campaign links. If you are testing, use a fresh session.
• No conversions appear. Make sure you have affiliate traffic. The portal only shows conversions that came through affiliate links.
• Statuses not updating. Reports are generated per payout cycle. Between cycles, data may appear with a delay. Refresh after a few minutes.
• Cannot access the portal. Check your user role. Only users with affiliate permissions see the Commissions menu.
• Export fails. Try a different format or clear your browser cache. If the file is large, split the date range.

Frequently asked questions

Do I need a special role to see the evidence portal?

You need affiliate permissions on your BotRefund account. If you cannot see the Commissions menu, ask your account admin to grant access.

Can I use the portal without connecting my affiliate platform?

Yes. BotRefund reads UTM and click IDs from your traffic. For exact payout matching, you can upload a payout CSV or connect the platform later.

How often is the evidence updated?

BotRefund generates a report before each payout cycle. Between cycles, you can view the latest scored conversions as they come in.

What if I see a commission marked 'Hold'?

That means BotRefund detected strong fraud signals. You should pause payout and investigate before releasing funds. Review the evidence trail to see the specific red flags.

Can I challenge a commission that was marked 'Reject'?

Yes. The evidence report gives you the details. If you believe the rejection is wrong, you can contact BotRefund support with the conversion ID.

Does the evidence portal work for both click fraud and affiliate fraud?

No. The evidence portal is specifically for affiliate commission verification. Click fraud detection for Google and Meta ads is handled separately.

What should I do if the portal is not loading?

Check your internet connection and browser console for errors. Ensure you are using a supported browser. If the problem persists, contact BotRefund support.

Can I export the evidence for a single conversion?

Yes. You can click into a conversion and export its full evidence trail as a PDF. This is useful for internal audits or disputes.

How does BotRefund calculate the 106 checks?

Each check is a specific behavioral or technical signal. The tracking script collects data on mouse movement, scroll, timing, device, network, and more. The AI model weighs all 106 signals together to produce a confidence score.

What is the best way to use the evidence portal to reduce fraud?

Review the Review and Hold items first. These are the conversions that need attention. Investigate each one using the evidence trail. Then adjust your affiliate program policies or block fraudulent affiliates based on the patterns you see.