How BotRefund Handles Disconnected Numbers in Lead Quality Analysis

If you are looking for a simple phone-validator that tells you whether a specific number is disconnected, BotRefund is not that tool. BotRefund is an ad-traffic auditing platform that detects automated and invalid clicks on Meta and Google campaigns. As part of its lead-quality analysis, it treats disconnected numbers as one contactability signal among many — alongside invalid email domains, repeated addresses, and unusual country-code concentrations — to help advertisers separate real leads from bot-driven form submissions.

What BotRefund Actually Checks: Contactability Signals Including Disconnected Numbers

BotRefund’s audit looks at the full journey from click to CRM outcome. When a campaign generates leads that sales teams cannot reach, the platform examines whether those leads share technical patterns typical of automated traffic. Disconnected numbers appear in the Contactability category of signals worth investigating, listed alongside invalid email domains, repeated addresses, and an unusual concentration of one country code. The presence of disconnected numbers alone does not prove fraud; it is one data point that, combined with behavioral and session evidence, helps build a high-confidence picture of invalid traffic.

The platform does not ping carrier databases or run real-time HLR lookups. Instead, it relies on the advertiser’s CRM or call-center disposition data (e.g., “number disconnected,” “invalid number”) imported or matched against the click and session records BotRefund already collects. This means you need to have that outcome data available — either in your CRM, a call-tracking platform, or a spreadsheet — for BotRefund to correlate it with the original ad click.

How BotRefund’s Detection Works: 110+ Signals and 99% Confidence

BotRefund combines over 110 independent behavioral, browser, hardware, network, and attribution signals. Each signal — such as scrollbar-width leaks, clean-context iframe mismatches, robotic mouse movements, superhuman input speed, or absence of human-like tremor — adds one objective fact about a visit. No single signal is treated as a verdict. The system cross-checks every anomaly against the others and feeds the complete pattern into an AI prediction model that classifies the visit as bot or human with a reported 99% confidence when the evidence supports it.

This corroboration approach matters for contactability signals. A disconnected number on its own could be a typo, a ported number, or a temporary carrier issue. When that same session also shows no scrolling, uniform click paths, sub-millisecond form completions, and a placement-level spike in conversions, the cluster becomes strong evidence of automated form filling. BotRefund’s reports preserve each signal with session-by-session explanations, click IDs (GCLID, FBCLID), timestamps, and session recordings so the evidence can be reviewed by Meta or Google support teams.

The Practical Investigation Workflow for Lead Quality Issues

BotRefund’s documentation outlines a structured audit process before changing targeting or filing refund requests:

1. Preserve attribution before changing the campaign. Keep campaign, ad set, creative, placement, and click identifiers intact so every suspicious session remains traceable.
2. Export CRM outcomes. Pull call dispositions, email bounce codes, and lead-status fields (including “disconnected number” reasons) for the same date range and campaign structure.
3. Match outcomes to click IDs. Join your CRM export to BotRefund’s session data on GCLID/FBCLID or the landing-page click identifier you use.
4. Segment by signal clusters. Filter for sessions that show both contactability issues (disconnected numbers, invalid emails) and behavioral anomalies (no scroll, instant submit, grid-aligned mouse paths).
5. Quantify the waste. Calculate spend attributed to the flagged segments. This becomes the basis for a refund claim.
6. Generate a refund-ready report. BotRefund formats the evidence — click IDs, campaign details, timestamps, session recordings, signal-by-signal reasoning — in the structure Meta and Google reviewers expect.

Skipping step two (CRM outcome export) is the most common mistake. Without disposition data, disconnected numbers remain invisible to the audit, and the platform can only rely on on-site behavioral signals.

From Detection to Refund: How BotRefund Builds Evidence for Meta and Google

Meta and Google both operate invalid-activity credit systems, but automatic detection catches only a fraction of bot traffic. BotRefund’s role is to supply the forensic layer that platform reviewers accept. The platform produces reports that include:

• Click identifiers (GCLID for Google, FBCLID for Meta) for every flagged session
• Campaign, ad set, creative, and placement breakdowns
• Timestamps aligned to the ad-platform reporting timezone
• Session recordings or reconstructed event timelines
• Signal-by-signal reasoning (e.g., “Scrollbar Width Leak: mismatch detected; Clean Context Iframe: automation artifact present; Contactability: CRM disposition = disconnected number”)

According to BotRefund’s homepage, across 2,500+ brand audits, 83% of clients recover funds from Google and Meta. The high approval rate is attributed to three factors: 99% bot-detection confidence, reports built in the format platform teams review, and experience negotiating claims with both platforms. The case study for FinTrust, a neobank, shows $140,000 in total ad spend refunded with a 14% average bot click rate and an 18% conversion-rate increase after suppressing bot-driven conversion events.

Limitations: What BotRefund Cannot Tell You About Phone Numbers

• No real-time carrier lookup. BotRefund does not query SS7, HLR, or number-portability databases. It cannot tell you at form-submit time whether a number is disconnected.
• Dependent on your outcome data. If your CRM does not capture “disconnected number” dispositions, or if your call center logs are not matched to click IDs, the signal cannot be used.
• Not a compliance tool. The platform is built for ad-spend recovery, not TCPA, DNC, or lead-gen regulatory compliance.
• Meta/Google focus. The refund workflow and report format are tailored to Google Ads and Meta Ads. Other channels (TikTok, LinkedIn, programmatic) are not explicitly supported in the published materials.

When to Use BotRefund vs. Other Tools for Contactability Problems

Need	Tool Category	Example	BotRefund Fit
Validate phone numbers at point of entry	Real-time phone verification API	Twilio Lookup, NumVerify, Abstract API	No — BotRefund does not sit in the form-submit path
Clean an existing lead list	Bulk phone validation service	PhoneValidator, RealPhoneValidation	No — BotRefund analyzes sessions, not static lists
Prove disconnected numbers came from bot traffic on paid ads	Ad-traffic audit & refund evidence	BotRefund	Yes — correlates CRM dispositions with click-level behavioral evidence
Block bots before they submit forms	Client-side bot mitigation	Cloudflare Turnstile, hCaptcha, friendly-captcha	Partial — BotRefund’s script can suppress conversion pixels for flagged sessions, but it is not a CAPTCHA
Recover ad spend from Meta/Google for invalid leads	Refund claim preparation	BotRefund (primary), manual dispute	Yes — core use case; 83% recovery rate reported across 2,500+ audits

Choose a phone-verification API if you need to stop bad numbers at the form. Choose BotRefund if you already have disconnected-number data in your CRM and want to prove those leads originated from automated ad clicks so you can recover the spend.

Key Facts

Fact	Detail	Source
Primary function	Ad-traffic audit for bot/invalid click detection and refund claims on Google & Meta	S1, S2
Signals analyzed	110+ behavioral, browser, hardware, network, attribution signals	S2
Contactability signals	Disconnected numbers, invalid email domains, repeated addresses, unusual country-code concentration	S1
Reported detection confidence	99% when session evidence supports it	S2, S3, S6
Client refund recovery rate	83% of 2,500+ audited brands recover funds	S2
Report format	Click IDs, campaign details, timestamps, session recordings, signal-by-signal reasoning	S2
Notable case study	FinTrust: $140K refunded, 14% avg bot click rate, 18% conversion-rate lift	S8
Real-time phone validation	Not provided	S1–S9 (absent)

FAQ

Does BotRefund check phone numbers in real time when a form is submitted?

No. BotRefund’s script observes browser, behavioral, and network signals during the session. It does not perform carrier lookups or HLR dips at submit time.

Can I upload a CSV of phone numbers to BotRefund and get back which are disconnected?

No. The platform correlates CRM disposition data (including “disconnected number” codes) that you already have with the click and session data it collects. It is not a bulk validation service.

What CRM fields does BotRefund need to use disconnected numbers as a signal?

At minimum, a disposition or status field that indicates “disconnected,” “invalid number,” “not in service,” or similar, plus the click identifier (GCLID/FBCLID) that ties the lead back to the ad click.

Will BotRefund automatically file a refund claim for me?

BotRefund prepares the refund-ready report and supports the negotiation with Google and Meta, but the actual claim submission is typically done by the advertiser or their agency using the evidence package BotRefund provides.

How long does an audit take before I see disconnected-number correlations?

Once the BotRefund script is live and CRM outcome data is matched, the platform can surface signal clusters within days. Full refund-ready reports for a claim typically take one to two weeks depending on traffic volume and data completeness.

Does BotRefund work for TikTok, LinkedIn, or programmatic display?

Published materials focus on Google Ads and Meta Ads. The refund workflow, report format, and negotiation experience are described for those two platforms only.

What if my CRM doesn’t track call dispositions?

You would need to implement disposition tracking (e.g., via call-tracking software or manual logging) and ensure the click ID passes through to the CRM record. Without that link, BotRefund cannot correlate disconnected numbers to specific ad clicks.

Further reading and comparison sources

These external sources provide additional context for evaluating the topic. Their inclusion is not an endorsement.

• callthe.bot – Refund Policy
• How do chatbots handle refund or return requests?
• Payment Refund Chatbot - Master of Code Global

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