I'm interested in the 'white-glove' service. What exactly does 'Director-Level Negotiation' mean?

Many businesses get stuck in a loop of talking to entry-level support agents who don't have the authority to approve refunds. BotRefund's white-glove service gives you direct access to regional sales and traffic quality directors who have the power to authorize large credits. Their negotiators know the internal language and technical requirements of these directors, bypassing the support tickets and red tape. This direct line of communication is why BotRefund is able to recover millions for high-volume advertisers.