What kind of support is available if I am not technical and need help with the audit?

BotRefund offers a fully managed refund negotiation service for enterprise advertisers, where dispute specialists handle direct platform negotiations on your behalf. For self-service users, the setup is designed to be simple with a one-minute installation and no credit card required. The page mentions a demo option where you can pick a time and see exactly how much of your ad spend is recoverable. There is also a white-glove service for high-spend accounts that includes director-level negotiation.